DURAPLEX SPC Floor Warranty Program

The vinyl layer of the floor plank is warranted by DURAPLEX not to wear through under normal use for 10 years from date of purchase. Vinyl layer wear-through is defined as 100% vinyl layer wear-through that exposes the core material over a minimum of 5% of the total installation occurring within a single contiguous area. (Gloss reduction or surface scratches are not considered surface wear.) Dull finish can be corrected with spot or overall recoating care systems.

If 100% vinyl layer wear-through is determined to have occurred, DURAPLEX will arrange a pro-rated credit based on the terms outlined below in the section headed “Terms of 10 Year Limited Residential Wear Warranty.” This warranty is non-transferable and applies only to the original purchaser.

This warranty is made subject to the following conditions:

1. The floor must be installed properly and according to DURAPLEX installation instructions using the click lock floating method.
2. The flooring must not be exposed to temperatures above 140°F (60°C) or below 32°F (0°C).
3. The flooring must be used only indoors in a climate controlled area.
4. The flooring must be maintained in accordance with DURAPLEX maintenance instructions.
5. This limited warranty does not apply to DURAPLEX moldings and trims.
6. Installation of flooring that contains any manufacturing defect is not covered by this limited wear warranty.

The floor plank and/or tile is warranted to be free from manufacturing or material defects for the life of the product. Should a defect occur, DURAPLEX will arrange a credit based on the original purchase of the product. Should a problem attributable as a manufacturing defect develop after flooring is installed, the cost of labor for repair will be covered by this warranty. This warranty is not transferable by the purchaser of the floor.

Coverage: Upon determination of a valid manufacturing defect, credit will be issued to the dealer and will be good toward the purchase of a replacement. When a defective product is installed, credit applies to material only and does not include labor since it is the responsibility of the installer to determine suitability of material prior to installation. Should a problem attributable to a manufacturing defect develop after flooring is installed, the cost of labor for repair will be covered by the Lifetime Limited Structure Warranty.

The floor plank or tile is warranted to be 100% waterproof and the structural integrity of the floor plank or tile will not be significantly diminished by exposure to water for the life of the product. While moisture will not affect the floor's integrity, it is probable that, when excessive moisture accumulates in buildings or on building materials, mold and/or mildew growth can occur (particularly if the moisture problem remains undiscovered or unaddressed). DURAPLEX's moisture warranty excludes damage resulting from mold and/or mildew growth due to prolonged exposure to moisture.

If the floor plank or tile is structurally impugned resulting from exposure to water, DURAPLEX will arrange a pro-rated credit based on the terms outlined below in the section headed “Terms of Lifetime Limited Warranties.” This warranty is not transferable by the purchaser of the floor.

This warranty excludes all casualty events involving water coming in contact with your floor and failures normally covered by homeowners insurance including, but not limited to, damages caused by flooding or standing water from leaky pipes, faucets, or household appliances. Also excluded are damages caused by flooding or standing water from hydrostatic pressure or other casualty events.

The Lifetime Limited Waterproof Warranty does not cover:

1. Damage to surrounding structure, walls, subfloor, fixtures, furniture, underlayment, moldings, trims, subfloor heating elements, or anything that is not the floor plank or tile.
2. Damage resulting from mold & mildew growth due to prolonged exposure to moisture.
3. Flooring that is installed outdoors.

• Within One Year: Claims reported in writing within one year of purchase — DURAPLEX will arrange a credit based on the original purchase or replace the product. Reasonable labor costs are included.
• Between Year One – Five: Claims reported in writing after one year but within five years — DURAPLEX will arrange a credit or replace the product. DURAPLEX will pay 50% of reasonable labor costs.
• Between Year Five – Ten: Claims reported in writing after five years but within ten years — DURAPLEX will arrange a credit or replace the product. Labor costs are not included.

• Within One Year: Claims reported in writing within one year of purchase — DURAPLEX will arrange a credit or replace the product. Reasonable labor costs are included.
• Between Year One – Five: Claims reported after one year but within five years — DURAPLEX will arrange a credit or replace the product. DURAPLEX will pay 50% of reasonable labor costs.
• Between Year Five – Ten: Claims reported after five years but within ten years — DURAPLEX will arrange a credit or replace the product. Labor costs are not included.
• After Ten Years: Claims reported after ten years — DURAPLEX will provide sufficient replacement product to repair the defective area. Labor costs are not included.

The vinyl layer of the floor plank is warranted by DURAPLEX not to wear through under normal medium commercial use for a period of five (5) years from the date of purchase. Vinyl layer wear-through is defined as 100% vinyl layer wear-through that exposes the core material over a minimum of 5% of the total installation occurring within a single contiguous area. (Gloss reduction or surface scratches are not considered surface wear.)

This warranty is non-transferable and applies only to the original purchaser and only if used in the following commercial areas:

• Retail: Novelty Shops/Boutiques, Product Display Areas, Sales Floors, Showrooms, Hair Salons
• Medical Offices: Waiting Rooms, Patient Rooms, Examination Rooms, Storage Rooms
• Hotels: Guest Rooms, Conference/Meeting Rooms
• Offices and Restaurants: Offices, Conference/Meeting Rooms, Showrooms, Restaurant Floor, Break Rooms
• Institutional and Light Industrial: Classrooms, Training Rooms, Meeting Rooms, Commons Areas, Residence Halls

This warranty is made subject to the following conditions:

1. The floor must be installed properly and according to DURAPLEX installation instructions using the click lock floating method.
2. The flooring must not be exposed to temperatures above 140°F (60°C) or below 32°F (0°C).
3. The flooring must be used only indoors in a climate controlled area.
4. The flooring must be maintained in accordance with DURAPLEX maintenance instructions.
5. This limited warranty does not apply to DURAPLEX moldings and trims.
6. Installation of flooring that contains any manufacturing defect is not covered by this limited wear warranty.

The 5 Year Light Commercial Limited Wear Warranty does not cover:

1. Damage due to adhesives or tape, scratches, gouges, scuffs, punctures, cuts, indentations, burns, accidents, lack of proper furniture rests such as chair pads, etc., rolling and/or non-foot traffic, or any intentional misuse of the product.
2. Color variations due to use of natural components, exposure to UV light and/or sunlight, and age of material.
3. Manufacturer makes no guarantee that DURAPLEX products will match or coordinate with customer furnishings, trim, cabinetry, railings, etc.
4. Noncompliance with installation instructions and maintenance guidelines as recommended by DURAPLEX.
5. Cracking, warping, soiling, fading, improper maintenance or abuse caused by items such as roller skates, golf shoes or pets.
6. Floor covering installed in inappropriate locations is excluded from this warranty.
7. Gloss reduction or surface scratches are not considered surface wear.
8. Damage to floor caused by exposure to temperatures above 140°F (60°C) or below 32°F (0°C).

• Within One Year: Claims reported in writing within one year of purchase — DURAPLEX will arrange a credit or replace the product. Reasonable labor costs are included.
• Between Year One – Three: Claims reported after one year but within three years — DURAPLEX will arrange a credit or replace the product. DURAPLEX will pay 50% of reasonable labor costs.
• Between Year Three – Five: Claims reported after three years but within five years — DURAPLEX will arrange a credit or replace the product. Labor costs are not included.